chocri

Frequently Asked Questions


About us & the company

How did you choose the name “chocri”?

We chose our company name the same way we’ve made many other decisions -- with the help of our blog readers! As we were searching for a name, we posted several possibilities on our blog and took a vote. To give credit where credit is due, we must say that “chocri” was Manja’s idea.

Who are the founders of chocri?

Franz Duge and Michael Bruck founded chocri, both 22 years old at the time of founding. In addition to being co-owners, both Franz and Michael are part-time students.

How did you come up with the idea?

It all started when Franz in 2008 when Franz needed to find a gift for his girlfriend. After many unsuccessful searches and unsatisfactory ideas, the genius thought struck him – he would decorate a chocolate bar with his girlfriend’s favourite toppings! Considering her very particular taste, he would never be able to find just the right combination in a chocolate shop and neither would she! White chocolate with gummy bears, dried nuts, and fruit was the end result and his girlfriend was overjoyed. And that was what you might call the first chocri.
Shortly after that first success, one of Franz’s friends asked him if he would make a specialized chocolate as a gift for his mother. It was only a matter of time before Franz and Micha’s little hobby turned into big business and on September 1, 2008, chocri.de was established online.
Aside from being a chocolate company of the highest standards, chocri also is involved in philanthropic organizations and to read more about that, please take a look at our blog.

Do you actually eat chocolate yourself and what are your favourite combinations?

We absolutely love chocolate. Everyone working for chocri shares the passion for exquisite and delicious chocolate. You can find our favourite combinations in the recommended bars section.

Why do you support DIV-Kinder and Ivory Coast concerns?

Because we believe that many children living in cocoa-producing regions, like Ivory Coast in West Africa, live in inhumane conditions and that we as a part of the chocolate industry have a responsibility to support their wellbeing. Besides paying fair prices for our cocoa beans, we do this by donating 1% of our profits to DIV-Kinder. We also provide the option on our website for our customers to make direct donations to the organisation. More info here.

How can I get I get in touch with you?

You can either contact us via our Contact Us Page or write us an email us at info@chocri.co.uk. But we’d also love to hear from you on Twitter and Facebook.

Payments & delivery

How can I pay for my chocolate?

We accept credit card payments (via PayPal - you don't even need a PayPal account), as well as regular PayPal Payments.

How long does the delivery take?

Each of our chocri bars is hand-made with lots of care to create something very unique for you. Please give us a few days to get that goodness to you. Typically, standard orders are produced and delivered to you within 7 days. Should we fail to deliver within that time frame, you will receive a gift certificate from us. We are currently working on offering express delivery.

What are the delivery fees?

Standard delivery is £4,95, and you can expect your order within 7 days. We are currently working on offering expedited delivery as well.

What is your minimum order?

Our minimum order is two bars. The two bars can be entirely different bars, but for shipping reasons we unfortunately cannot accept orders with less than two bars. And believe us - you will be happy about this rule once you've tasted them for the first time!

How is my personalised chocolate made?

As soon as your order is finalised, we begin to work on your chocolate. First, the chocolate must be warmed to the correct temperature, a highly complex process. Just one degree too high or too low can result in an imperfect chocolate bar! This is essential for just the right texture and appearance of the chocolate. After the exact temperature is reached, the chocolate is poured into trays and then set on a machine that vibrates in order to remove any air bubbles. Then the chocolate is decorated by hand just as you ordered. Your chocolate is now ready for the final step: cooling. After that, your chocolate is packaged and ready for shipping. By adhering to this process, we can ensure that each chocolate has been made to highest excellent standards by our skilled team of dedicated chocolatiers.

How do you guarantee that my chocolate will arrive undamaged?

As soon as your customised chocolate bars are produced, we put them into a padded package and send them to you. During the hot summer months, we use special cold packs so that your chocolate will not melt during shipping. If, nevertheless, something goes wrong, we offer a 100% money back guarantee.

Where do you ship to?

We ship to the United Kingdom and Northern Ireland. For deliveries to Germany, France, Austria, Belgium, Liechtenstein, Luxemburg & the Netherlands please visit www.chocri.de. For deliveries to the United States and Canada please visit www.chocri.com.

Can I reorder a certain chocolate combination?

Yes, every chocri has a unique bar code on the back of the packaging. If you want to reorder the same combination just enter the bar code here.

What is your returns policy?

We value all our customers and want to provide you with excellent service at all times. If at any time you are not completely happy with our service or our products, please let us know so we can correct any errors or oversights that may have occurred. We offer a 100% money back guarantee. If you don't like the way the chocolate bar from chocri tastes, send us an email to info@chocri.co.uk and we'll give you a full refund for that bar and the return shipping charge.

I entered the wrong address! Can I still change that?

Unless you have already received an email that we shipped your chocolate you can send us an email to info@chocri.co.uk with your customer number and the alternative address, and we’ll take care of it.

Questions about chocolate

Is your chocolate organic or fair trade or both?

We only use finest Belgian chocolate. In addition to that it is organic and certified with the Fairtrade mark. This is very important to us. We also carefully select all of our toppings. Some of them are organic as well, but where we haven’t yet been able to find organic and equally delicious alternatives, we continue looking.

Can I recommend new toppings for you to use?

Of course. We are thankful for any new ideas. But we carefully look for high standards and quality. If your recommended topping meets these criteria please send us an email at info@chocri.co.uk or contact us on Facebook or Twitter. We will then try out your topping idea.

Why can I only add each topping once?

We make your chocolate bar by hand, which means that we will make sure that plenty of your chosen toppings will make it onto your bar. No need to add them twice!

How long can I store my chocri bar?

Chocolate with dried fruit should be consumed within six months, chocolate bars with all other toppings last for at least twelve months. However, if you want the best taste sensation, we recommend to consume your freshly, hand made bars within the first four weeks.

Does your chocolate contain traces of nuts?

Our chocolate is produced in an environment that contains or processes nuts and seeds. We always give everything an incredibly thorough clean, but we really don’t want to take any chances – particularly as some people can have very severe nut allergies – therefore we always let you know on each individual package. Moreover, our chocolates may contain milk and gluten. Our apologies!

Is your chocolate vegan?

Unfortunately, the white and milk chocolate is not vegan. Our dark chocolate is free from animal products, although regrettably it might also contain traces of milk.

Do you offer lactose-free chocolate?

Our white and milk chocolate unfortunately contain lactose. The dark chocolate is generally free of lactose, although we legally have to warn you that it could contain traces of milk.

What are the nutrition facts of chocri chocolate?

The nutrition facts are of course unique for each bar, but each bar has about 600 calories. Dark chocolate has 9.1% protein, 31% carbohydrates, 43.7% total fat of which 26.6% are saturated, and 11.7% fibre. Milk chocolate has 7.4% protein, 49.4% carbohydrates, 38.3% total fat of which 19.6% are saturated, and 1.9% fibre. White chocolate has 6.9% protein, 54.2% carbohydrates, 36.4% total fat, of which 22% are saturated, and 0% fibre.

What are the ingredients of the chocolate itself?

Milk Chocolate: Sugar, Cocoa Butter, Milk Powder, Cocoa Mass (32%), Vanilla, Soya Lecithin
White Chocolate: Sugar, Cocoa Butter, Milk Powder, Vanilla, Soya Lecithin
Dark Chocolate: Cocoa Mass (64%), Sugar, Cocoa Butter, Vanilla, Soya Lecithin

Other

Can I order personalised chocolate for my company?

Sure! We’ve already made Etihad Airways, Hilton, and many more happy with customised chocolate. To learn more, visit Bulk Orders or email us at corporate@chocri.co.uk.

Can I order personalised chocolate for my store?

Of course. And we can make you a great offer as well. Not only can we get toppings for you that we don’t offer on this site, but you can also customise your packaging, put edible images on your bars, and much more. To learn more, e-mail us at corporate@chocri.co.uk.

Can I order personalised chocolate for my wedding?

Yes. Personalised chocolate bars are definitely a great treat for your wedding party and make your special day even more memorable. We have discounts if you order more than 100 bars, and there are 7 ways to customise your chocolate bars, including the packaging and shape! Email us at info@chocri.co.uk.

Can I order personalised chocolate for my event?

Absolutely! If you need more than 100 chocri bars, you can customise a lot more elements of your chocolate bars, such as the packaging. To learn more, e-mail us at corporate@chocri.co.uk.

How do I get my chocri gift certificate?

Easy! We’ll send it to you via mail. If you want to be pretty, you can have the code on a coupon design template which you can print yourself. So easy!

What if I don't like a bar I made?

We offer a 100% chocolate satisfaction guarantee. If you don't like the way the chocolate bar you made with chocri tastes, just send an e-mail to info@chocri.co.uk and we'll give you a full refund for that bar and the return shipping charges. We have a dedicated team which will go the extra mile to ensure that you are satisfied with chocri.

How do I receive an invoice?

We send your bill promptly in an environmentally friendly email. If you fill in the "company" field in the address section or write us an e-mail, we'll send you an invoice as well.